Today was one of those days….
I haven’t had one where the issues piled on so much and released themselves via water in a while.
So I was on my way to work when a team member called, I knew something was wrong even though he said the boss just wanted to know where I was.
Then the second team member called. Good fellow the 2nd guy is…
He told me what had happened.
Story is we have a really difficult customer/account which I unfortunately am saddled with managing. The lady is really brash in her behaviour and more appalling is the deference ‘everyone’ here makes to her because the account is somewhat valuable.
One or two of the randoms she’s extended to me include :
Dropping calls on me
Talking in a condescending manner
Keeping me waiting (read: STANDING) while in her office to pick up/deliver documents.
Once or twice I have reacted, like I once called her back and asked her never to drop a call on me and I also once asked her to stop chattering at my expense and give me the documents I was to pick up so I could leave.
Management didn’t quite like that….
Infact my boss keeps attesting to her shitty behaviour, however does absolutely nothing to stop the abuse.
I quite understand the tyranny of the customer which as a service oriented company we are expected to absorb. However this is extreme.
So the other day I went to deliver documents. The receptionist and I called severally and she was ‘unreachable’. So I dropped them and left. I doubt I had moved 5km when my boss called yelling that she said I came to her office but didn’t ‘bother’ to come to her office etc. Kai the man yelled so much unfortunately it was one of those days that I was really pressured.
So yours truly started crying.
When I finished crying the man asked me to forget about the matter. However I realised he hadn’t quite forgotten the matter when he referred to the incident at a general meeting and edited the story to suit the nasty picture of me, he wanted to paint.
Fast forward to yesterday, I stopped by their office to pick up payment from a staff of thiers but didn’t stop to see the almighty madam. I didn’t have any business to conduct in her office.
This morning she sends a mail and copies the entire office and management to ‘complain about the unsatisfactory services received from their account officer-me’
My offence that I didn’t stop by her office yesterday while I was there. She claimed she had documents for me. she could have called or mailed me to tell me abi?
My boss in his typical manner called and dished all the dish he could, in front of junior colleagues oh, called one fellow who attested to an untrue representation of what happened (then changed story when I arrived), he then called one female colleague to calm me down, because of course my fury had taken over and I was in tears!!!!!
I wish this day would end soon….. still feeling teary as I type.
All in a day’s work.