Tuesday, 23 October 2012

Cry cry matters


Today was one of those days….

 I haven’t had one where the issues piled on so much and released themselves via water in a while.

 So I was on my way to work when a team member called, I knew something was wrong  even though he said the boss just wanted to know where I was.

Then the second team member called. Good fellow the 2nd guy is…

He told me what had happened.

Story is we have a really difficult customer/account which I unfortunately am saddled with managing. The lady is really brash in her behaviour and more appalling is the deference ‘everyone’ here makes to her because the account is somewhat valuable.

One or two of the randoms she’s extended to me include :

Dropping  calls on me

Talking in a condescending manner

Keeping me waiting (read: STANDING) while in her office to pick up/deliver documents.

Etc

Once or twice I have reacted, like I once called her back and asked her never to drop a call on me and I also once asked her to stop chattering at my expense and give me the documents I was to pick up so I could leave.

Management didn’t quite like that….

Infact my boss keeps  attesting to her shitty behaviour, however does absolutely nothing to stop the abuse.

I quite understand the tyranny of the customer which as a service oriented company we are expected to absorb. However this is extreme.

 So the other day I went to deliver documents. The receptionist and I called severally and she was ‘unreachable’. So I dropped them and left. I doubt I had moved 5km when my boss called yelling that she said I came to her office but didn’t ‘bother’ to come to her office etc. Kai the man yelled so much unfortunately it was one of those days that I was really pressured.

 

So yours truly started crying.

When I finished crying the man asked me to forget about the matter. However I realised he hadn’t quite forgotten the matter when he referred to the incident at a general meeting and edited the story to suit the nasty picture of me, he wanted to paint.

Fast forward to yesterday, I stopped by their office to pick up payment from a staff of thiers but didn’t stop to see the almighty madam. I didn’t have any business to conduct in her office.

This morning she sends a mail and copies the entire office and management to ‘complain about the unsatisfactory services received from their account officer-me’

My offence that I didn’t stop by her office yesterday while I was there. She claimed she had documents for me.  she could have called or mailed me to tell me abi?

My boss in his typical manner called and dished all the dish he could, in front of junior colleagues oh, called one fellow who attested to an untrue representation of what happened (then changed story when I arrived), he then called one female colleague to calm me down, because of course my fury had taken over and I was in tears!!!!!

I wish this day would end soon….. still feeling teary as I type.

All in a day’s work.

Na wa

15 comments:

Ema Leecious said...

Awww. Sorry

Its one of those terrible things that come with the job. Its really sad that sometimes even when all evidence points to the other direction, we always choose to turn a blind eye, just because of the benefit we will gain.

Sykik said...

eyah..pele...don't worry the day isn't over yet. You definitely will be smiling by the end of today. I am positive something cheery will happen.

Toinlicious said...

Aww *hugs* Don't mind them all. I work with annoying customers too so i get how ridiculous they can be just because they have money mshew. They sha like to act like 'kings'

So, just out of curiosity, all the water works....are you sure you're not pregs though *flees*

9jaFOODie said...

:( sorry dear.... Hugssss. I hardly dealy with external customers at work but I have lot of internal once, some days I just want to choke some.

doll (retired blogger) said...

sorry to hear this....pele

Hugs

Jemima said...
This comment has been removed by the author.
Jemima said...

sorry to hear this, work can be like that sometimes

Anonymous said...

come 'ere girly, a big big hug for you. it will pass. Just hold your head high and try please try and satisfy the almighty madam. Its hard i know. I have been in a similar situation and i stooped to conquer and regained my professional respect. Kpele. sometimes work=licking ass. Hugs. it will get better.

HoneyDame said...

I can only imagine. I have seen similar situations to this play out a couple of times and can attest to the fact that it is mighty annonying, not to mention hurtful.....Here, a big fat hug for you!

mstizzle said...

Awww... Hunnieee... Sorry dear. Sigh... Some customers sha. Pele. Thanks for coming over and for the comments :)

Xx

Fluffycutething said...

Thanks everyone *big hugs*

i appreciate your uplifting comments :)

Myne Whitman said...

Hey ya, when I saw the title, I thought it was one of your babies, not you. I hope everything works out OK.

Mikki said...

aww...I can relate :-(
but it will get better :-)

willow said...

Sorry dear,things can only get better.The woman is obviously out for blood,so apply wisdom in handling her.Stay strong.

SHE said...

I'm coming so late with this comment, I'm sure you are over it already. Sh** like that does happen sometimes.

I know it may be hard, but please don't cry at work anymore. Or, don't let them see you cry. You understand?

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